A La Carte - The A La Carte menu allows you to pick individual services that are listed on your Order Screen
Adverse Action - A process where the organization (the one doing the background check) must notify the applicant that they will not continue with the hiring process. This allows the applicant to dispute any incorrect or outdated information in the report. There are 2 steps in the process, Pre-Adverse and Post- Adverse.
- Pre-Adverse Action - This is the first notice to the applicant that the organization may be deciding to not move forward with the hiring process. This notification should include that the Adverse Action process has been started, a copy of the background check, the Summary of the Fair Credit Reporting Act document, and the option to go through a dispute process with the background check company if there is anything wrong with the background check.
- Post-Adverse Action - After 5 business days that the Pre-Adverse Action is sent out to the applicant, the Post-Adverse is the final notification to the applicant about the organization's decision.
Applicant - Anyone that the background check is being ordered on
Alert- A status on the background check report to notify the requester of anything that requires attention. This could be a criminal record or a comment from our Research Team either trying to reach out for more information, or a step hasn't been completed yet
Basic Package - A common background check type that includes a National Criminal Search, a National Sex Offender Registry, and an SSN Trace.
Bundle - Bundles refer to your subscription. Either an annual or monthly fee for added features on the account.
Discrepancies -We use the term Discrepancies to bring something on the report to your attention. Usually, it's referring to a record on the background check, but it could be a comment from our Research Team either trying to reach out for more information, or a step hasn't been completed yet. This typically follows the "Alert" status.
ETA - Estimated Time of Arrival. When a background check is taking longer than our usual 72 business hour turnaround time, we can request an ETA. Please note that the ETA is only an estimated time frame and not the exact time that the report is completed.
Integration- Commonly a church management system that allows our background check services to be ran through their site
Organization Pay Account - An account set up type that has invoices sent to the organization that is ordering background checks
National Combo Search - The combination of the services National Criminal Search, National Sex Offender Registry, and SSN Trace
Package - Packages refer to your background check types, commonly the Basic and the Plus.
Partner - A company, commonly an insurance company, that we partner with that can potentially give discounts on background checks
Plus Package - A common background check type that includes a National Criminal Search, a National Sex Offender Registry, an SSN Trace, and one county or statewide search
No Record - A status on the background check report that there are no criminal records located under the provided name and date of birth with the search that you ordered
Reverification - When the background check comes back with the name and date of birth that is provided, our Research Team will verify any possible records that come back with the information. If the applicant especially has a common name, the report could come back with multiple criminal records for different people with the similar name. Most background check companies will submit back that information without verifying that the records truly belong to the applicant that is being ordered on.
Rescreen - Re-ordering a background check on an applicant that had already had a background check ran on them.
Self Pay Account - An account set up type that allows applicants to pay for their own background checks
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