CCB (Older Version)

• My applicant filled out my general online application link, but I don't see them in my CCB database.
• When I try to import an applicant, Ministry Mobilizer logs me out. Why?

Arena

• Background checks are not returning to my Arena database.
• Why is the background check listed as being “requested.”
• What does the error “missing element” while ordering for an applicant mean?

ChurchTeams

• How do I send the Child Safety Training to an applicant after I have ordered their background check?

Rock

• My reports are not going back into my Rock account.
• How do I change the state to order a MVR in Rock?
• When I order a PLUS County in my ROCK account, it gives me an error.

Servant Keeper V.8

• With the older version of Servant Keeper, we were able to send an online form to our applicants. I am not able to find the option in Version 8.
• Why is there no option to select “submit background check”, only an option to “view background check?”

Servant Keeper V.7

• I’ve entered in all of the applicant’s information and clicked on “Submit”, but it’s not going anywhere.
• Why is there no option to select “submit background check”; only an option to “view background check?”
• My screen keeps turning blank whenever I click “order background check.” What should I do?