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Fernando Perez

  • Total activity 33
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Activity overview

Latest activity by Fernando Perez
  • Fernando Perez created an article,

    What do I do if I get a message that says "Applicants required information is not completed."

    This message appears when information that is needed to place the order is missing. Often times this is due to a missing email address. To place the order you will want to make sure the first name,...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Fernando Perez created an article,

    Issues with Child Safety training

    Here are some tips that can help your applicants/volunteers troubleshoot any issues encountered with the Child Safety Training video and quiz. If your applicants are still experiencing issues it co...

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    • 1 follower
    • 0 comments
    • 0 votes
  • Fernando Perez created an article,

    How can I order for an applicant who does not have an email address?

    We have made the email required to be used in verification on our end when an applicant requests a copy of their reports and things of that nature. If your applicant does not have an active email, ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Fernando Perez created an article,

    How can I change the administrator on the account?

    Whenever we make any administration changes to an account we ask that an email be sent to us so that we may create a paper trail. Please send an email requesting the change along with the new infor...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Fernando Perez created an article,

    What does the Red X mean in Ministry Mobilizer?

    If you are using out Ministry Mobilizer platform, you might be familiar with the Authorization or the "Auth" column. The red "X" that sometimes can appear in this column means some or all of an app...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Fernando Perez created an article,

    When do I get billed?

    We do not charge you at the time of order, instead, we send out our invoices on the first of every month. If you have a credit card on file it will be charged on the fourth or the fifth of that mon...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Fernando Perez created an article,

    How can I re-screen someone in Ministry Mobilizer?

    To rescreen someone you will just click the empty checkbox next to the applicant's name which will bring up an action menu. In this menu, you will see an option that says "order background check" C...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Fernando Perez created an article,

    How can I update my card on file?

    If you would like to update the card and billing information that we have on file for your account please use the link below: https://protectmyministry.com/billing-notice/

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Fernando Perez created an article,

    How can I edit an applicant's information in Ministry Mobilizer?

    To edit the applicant's information you will click the empty checkbox on the far lefthand side of the applicant's name. This will bring up an action menu with an option titled "open" You will then ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Fernando Perez created an article,

    How to order for a minor in Ministry Mobilizer?

    Before you can order a background check for a minor you will want to first collect consent from their parents. You can find this form on the home page after logging into Ministry Mobilizer. Under t...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes