Jessie Willis
Articles
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Standard Account Features
In addition to being able to order background checks, there are a few other features inside your account that all account types will have access to. Importing | Export Reports | Billing References ...
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Username/Password not working
If the username and password that were entered in were incorrect, an error message will appear Common reasons why the username/password is not working The password is case sensitive. Make sure th...
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How can I create a new user?
You are able to add an unlimited amount of users onto the account, as well as edit their permissions, and what notifications they get. Only users with the permission to add/edit users are able to c...
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Where can I get the Consent Forms?
We have consent forms that you can use as a template, or to use to give your applicants, if your organization doesn't already have consent forms. The forms will be located on the Home Page of your ...
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International Background Checks
If there is an applicant that does not have a Social Security Number from living in another country, we offer international searches. International searches can be more expensive then a US backgro...
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How to Order a Background Check on a Minor
We are able to run background checks on minors however, minors' records are sealed unless they have been tried as an adult. Some states may not even be able to run a search if the applicant is a m...
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Can we expedite a background check?
While we are able to try to expedite, or rush, a background check, there are no guarantees that the background check will be completed the same day or faster. We are able to reach out to the count...
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Why is the background check taking so long?
Our typical turnaround time is up to 72 business hours, but some background checks can take longer depending on various factors. If your background check is taking longer than 72 business hours, p...
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Additional Users
You are able to add an unlimited amount of users onto the account, as well as edit their permissions, and what notifications they get. Only users with the permission to add/edit users are able to c...
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Sending Out the Online Consent Form Link
When you have the Bundle 2 or higher subscription, you have the option to send out the Online Consent Form link to an applicant to collect information and the consent without needing paper forms H...