Ordering

• How can I order for an applicant who does not have an email address?
• How often should I run a background check on my applicants? 
• Which background check "Package" should I order?

Child Safety Training

• How do I send the Child Safety Training to my Volunteers? 

General

• Where can I find an example of a consent form?
• I forgot my user name and password. I tried the forgot password reset button, but it doesn’t seem to be working.
• Why is my background check taking longer than usual to complete?
• Can a background check be completed without an SSN?
• How do I update my organization name or contact info?