Ordering

• How do I run a background check on someone from another country?
• What do I do if I get a message that says "Applicants required information is not completed."
• The report has an Alert on it, and it says "THERE ARE DISCREPANCIES ON THIS SEARCH"
• Do I need someone's driver's license information just to order a background check?
• What is included in a Plus Package?
• Is there a minimum number of checks I need to order per year to use your service?

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Child Safety Training

• Am I able to send out the Child Safety Training without ordering a background check?
• Issues with Child Safety training
• How do I send the Child Safety Training to my Volunteers? 

General

• Where can I find an example of a consent form?
• I forgot my user name and password. I tried the forgot password reset button, but it doesn’t seem to be working.
• Why is my background check taking longer than usual to complete?
• Can a background check be completed without an SSN?
• How do I update my organization name or contact info?
• How do I send the online consent to my applicants?

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