FAQ's
Ordering
- "Applicants required information is not completed."
- The report has an Alert on it, and it says "THERE ARE DISCREPANCIES ON THIS SEARCH"
- Do I need someone's driver's license information just to order a background check?
- What is included in a Plus Package?
- Is there a minimum number of checks I need to order per year to use your service?
- The system is requiring the middle name in order for me to submit the background check, but my applicant does not have a legal middle name. How do I proceed?
Child Safety Training
General
- Where can I find an example of a consent form?
- I forgot my user name and password. I tried the forgot password reset button, but it doesn’t seem to be working.
- Why is my background check taking longer than usual to complete?
- Can a background check be completed without an SSN?
- How do I update my organization name or contact info?
- How do I send the online consent to my applicants?