General
Frequently Asked Questions about our products and services
- Where can I find an example of a consent form?
- I forgot my user name and password. I tried the forgot password reset button, but it doesn’t seem to be working.
- Why is my background check taking longer than usual to complete?
- Can a background check be completed without an SSN?
- How do I update my organization name or contact info?
- How do I send the online consent to my applicants?
- How far back do background checks search?
- How can I resend my applicants the consent form link in Ministry Mobilizer?
- How can I delete an applicant entry from my account in Ministry Mobilizer?
- How can I request a copy of my report?
- How did my order complete so quickly?
- How can I edit an applicant's information in Ministry Mobilizer?
- What does the Red X mean in Ministry Mobilizer?
- How can I change the administrator on the account?
- How much do background checks cost?
- Why would I choose a County search over a Statewide search?
- What is included in a Basic Package?
- How do I update my organization's address?
- How do I change the contact information?