Rock User Guide

The Rock community forum and knowledge base have excellent information related to background checks. There could be information related to profiles, user groups, mapping etc necessary for the background check integration to operate correctly and all of that can be found in the knowledge base when configuring Rock. 

Configuring background checks with Protect My Ministry and Rock 1.0

https://community.rockrms.com/documentation/bookcontent/9/303#backgroundchecks