How can I delete a duplicate background check/applicant?

At this time, we do not have a feature that allows you to delete an entry inside your account. The closest that we have is the Archive, which is a separate folder inside your account to move items away from your main list. 

Archive Applicants

You will still have access to the information of that applicant, and you will still have the ability to order a background check from the Archive, if needed.

Send applicants to the Archive (cannot be undone unless bundle 3 or higher)

  • Click on the small gray box to the left of the applicant's name
    • Note - You are able to select multiple applicants at a time
  • Click on "Archive" option above the applicant names.

Screenshot 2023-10-30 at 10.23.11 AM.png


Archive Background Checks

To archive a background check report, go to the Background Checks menu. Select the applicant report you want to archive and then click the Archive option. Screenshot 2023-10-30 at 10.21.35 AM.png


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